DiTRONICS U.S. based Customer Care Center is available 24 hours a day – 7 days a week – 365 days a year. Our representatives are available around the clock and are ready and able to troubleshoot and assist with any support needs. We will proactively monitor sites, and our team is on standby to remotely troubleshot any issues for immediate resolution.
We have a dedicated team that is here to ensure you and your patrons receive exceptional customer service. Contact our team for any support needs.

3 Levels of Technical Support

Customer Service Representative​

  • Check Cashing and Cash Advance increases.
  • Look up profile information and merge accounts
  • Update account information


  • Real-time monitoring of ATMs & kiosks.
  • Remote connection to troubleshooting ATMs & kiosks.
  • Provide guidance for all products and reporting web services.

Installation and Support Engineers

  • Highest level of troubleshooting support for product maintenance and service.

Problem Gaming & DiTRONICS Self Exclusion

Should you feel the need to opt out of DiTRONICS service offerings please call 800-845-3065.

In addition to our services please contact NCPG gambling helpline:

Questions about us or our products? Get in touch!

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